Would of gave this place 0 stars if I could. I usually love coming to this store, but first time stepping foot into tempe, az location. We got in to the store at 8:50pm, we heard an announcement that the store was close around 9pm. Me and my fiance were confused because the store hours said 11pm. As it is Christmas time many stores stay open a little later. We tried to go back in the mall but they had already locked us in the store without checking to make sure no one was in the store. We asked to speak to the manager and was ignored. We finally located the manager after dealing with rude staff to see if she would let us back from where we came. The manager Lou Anne told us "I don't care about where you parked, the store is closed and I don't have to deal with you." After muttering out a few curse words at us, I told her I would be contacting corporate. She stated, " I don't give a damn if you call corporate my managers will back me." I have never been treated so poorly in my life, and felt stupid as I forced my fiance to go in the store after raving about it. If this is the type of people you have running your stores, I may never shop here again. Totally ruined my view of what always seemed to be a relaxing beautiful store. I will make sure to tell others to be cautious about entering the location in the Mills Mall in Tempe, az.