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  • This review is for Terminal 2 - otherwise known as the 9th level of hell. Sky Harbor has several terminals and I have always passed through the main (America West) terminal in my travels to and from Phoenix. It can get crowded, but hey, it's an airport. Get used to it. Terminal 2 however, 'home' to Continental and United Express flights, is the most abysmal place I've seen in a long time. The 'security' guard I had to pass in order to get to the metal detectors was more interested in her split ends than in looking at my photo ID or checking that it actually matched the name on the ticket. The Express flight gates are all housed in a small separate building that one must walk through an outdoor area in order to reach. The entire terminal smells vaguely of mildew and disuse. And all but one of the eating establishments is either boarded up or roped off and the place that is open...ewww. I ordered a pastrami and swiss from the less-than-friendly counter person and after discussing the appropriate change I should have received back for my $20 bill, I traveled down the smeared glass to pick up my to-go sandwich. Which had morphed into ham. I didn't order ham. Well the ticket says sandwich special and that's ham. Excuse me, but your board says 'special Pastrami and Swiss or Ham and Swiss' and I did not order ham - I don't EAT ham. Sandwich maker goes down the line to have discussion with counter-person. I wait. Impatiently. I am exceedingly hungry as well as minorly hung-over and I just want my *&$%(#$& food. Finally, I get my pastrami and swiss on (grudgingly admitted) good rye bread. One star for the friendly sky-cap who took my luggage (OUTSIDE the terminal) and one star for the good bread. Otherwise, if you must travel through this airport, take America West.
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