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  • Honestly I knew something was up when I pulled in an hardly anybody was there and it was in what seemed to be an abandoned small mall. But event that aside I ignored my instincts because shouldn't necessarily judge a book by its cover. Well I should have ran . Just because one is vegan doesn't mean you have to sacrifice taste as well. The food was weird in texture and blander then cardboard in taste. I gave it to a homeless person and apologized cause it was so bad and gave them $5 just because their taste bunds were offended as well. Certain things can't be substituted and I was already on guard wondering how they could bbq anything convincingly. The only thing nice there was the cashier but other then that it was horrible , my drink was lukewarm and watered down. I don't know who this amber chick is but clearly missed the ball on nailing the menu offered. Never will I return again and waste my money- if ever I am tempted I'll just turn around and wipe my own ass with the money I would have wasted there. As even that would have had better results and uses. Not a fan And to add insult to injury , rather then take responsibility for a product that is not good my review gets shots fired by the people from the actual restaurant- I rest my case. At the end of the day class always prevails and for you ROBERT to use that as the only come back only shows that it's the only come back you have. Common sense would tell that If I were from another restaurant I'd have plugged another restaurant - nowhere in this post is the name of any other restaurant but yours. I am simply just a dissatisfied and now DISGUSTED customer who was completely underwhelmed and further validated by your reaction that not only is ambers smoked vegan below the line in food but is clearly below the line in class as common sense would tell you that rules of engagement for customer service would be NOT to attack a customer for expressing their experience at your establishment. What a person with class would do is Express apologies and perhaps ask what could they have done to make it better. So now you have made your establishment look beyond unprofessional as well as having lackluster food. Now it's obvious why your restuarant is in a low level hole in the wall because it's reflective of your low level thinking. And since you had the audacity to challenge my review as if I was never there here are the receipts to prove it. (Picture of what I ate)What restaurants don't understand is, yelp is not designed for your feelings to be coddled because for at the end of the day nobody coddled or was considerate of my feelings or my wallet when I spent my money only to feel like I wasted it. Yelp is designed for blunt honesty and for customers to give feedback good, bad and everything in between so that YOU the restaurant can improve upon and build on where you went wrong. Good luck on building the AMBERS VEGAN BRAND with responses like the one you gave. If you were wise you'd retract and correct your statement otherwise if you are full of arrogance and pride I'll expect your response to stay up in all its glory.
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