I don't know how they manage to take the flavor out of the food, but they do it better than any Chinese food restaurant I've ever been to. We ordered Seafood Soup, which literally tasted like chunks of imitation crab and assorted vegetables in water rather than broth. I don't even remember what I had as the entree, it was that forgettable. This place is set up for take out and they have a wide assortment of sauce packets that you pick right out of the boxes they were shipped in. I guess you're supposed to add your own flavor by grabbing handfuls of those. I suggest you use both fists. I will never go back.