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  • We purchased several appliances from the appliance department through the very nice and very helpful Aaron. I would recommend him highly. I am actually reviewing their delivery service and the installer Jorge who has no understanding of the concept of politeness. We paid an extra 90 dollars for delivery and installation with the understanding that the installer could work with any situation, including a new kitchen. Jorge refused to do any work today because he did not like the way our kitchen vent was configured even though it was correctly and professionally installed. He actually tried to take our merchandise back. My husband then called Irene, his boss and also got little sympathy. We now are in possession of appliances that are not hooked up, even though they could be, just because Jorge went on a power trip and Irene gave him the fuel to do it. We were going to purchase a new refrigerator from Penney's this week because we were so happy with Aaron (our salesman's) service. Now thanks to Jorge and Irene we will be looking elsewhere. No wonder JC Penney's is going the way of countless other failed retailers.
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