I honestly am very satisfied with the service I've received. I've been a member for the past two years, and about a month ago there ended up being some issues with my account. I spoke to one of the directors for this location and literally had the best experience ever in dealing with a company. He made sure he listened to my concerns and also acknowledged and tried to relate to me with my specific issue. Ultimately we got everything resolved, but what I'm most happy about is the fact that this location is personable. They really try to make sure your experience is great and that you are satisfied!!!