Enjoyed a nice dinner there on Sunday, to celebrate our anniversary! I ordered my steak well done. When it arrived it wasn't even close to that, but I didn't say a word, just went with it. Our server noticed that my steak was not how I ordered it and asked if she could take it back to have them cook it longer. I was trying to not be difficult, so I told them not to worry about it, it was fine. The manager came over later and profusely apologized for the status is my steak send promptly comped my meal.
That's how the situation should be handled. I will return. Had they not gone above and beyond, I may not have felt the same way, but I now feel that I will be assured a pleasant experience. Well Done ;)