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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Never again. My friend bought me a Groupon for a "classic blowout, hair therapy treatment, and a five-minute scalp massage". When I arrived, I asked for my hair to be styled with big waves which the stylist said would take too long since she would need to blowdry it and then style it. So, I was given the option to have my hair either dry styled or shampooed and blowdryed but not styled. Well, since I wanted the hair therapy and scalp massage, I opted for the blowdry. What a waste of time. There was no massage, it was the fastest, most rushed shampoo I have ever had, and I didn't get my hair treatment. Then, she blowdryed my hair as promised, but that was literally it. Normally this would include a round brush or paddle brush to at least make it straight and styled. Nope, it wasn't even dry. She kept asking me to run my hands through my hair to make sure it was dry - I guess she couldn't tell on her own. And she declared me finished with still damp, still wavy, and unstyled hair. Then came the kicker. I hand my card over to pay and the receptionist (a man but I forget his name) informed me that they would be adding gratuity and told me how much I was to pay! I am a great tipper, I will always fork over 25-30% for a good blowout because I have a lot of long, thick hair, but this girl didn't deserve a tip at all, let alone the 20% that was DEMANDED from me. I called several times to complain, the manager called me back and left a message, I called her back and left a message, then I never heard from them again. Terrible service, terrible customer service, and with so many options and competition, I will be going elsewhere - like Drybar - from now on.
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