My water heater had a leak in December, which resulted in some water damage. Rudy initially came to my house and explained the whole process of mitigation and construction. The mitigation process got started that day! I ended up having to call the office NUMEROUS times for a number of different reasons and always found that it was very easy to get ahold of Edward (the workers' boss) and Ashley (an assistant/receptionist) at the office. The company was very easy to work with and very efficient getting this whole project completed.