I bought a sofa/love seat 3 years ago and an additional warranty (five year). The purchase was made at the tempe location.
After about a year of owning the sofa the structure inside broke. They replaced it under the manufacturer warranty and said that if anything else occurred it would be covered under the additional warranty.
This year the sofa is broken again and the love seat is starting to pitch toward the center making it uncomfortable to sit on. Once again I called them to have them both replaced. Come to find out the warranty they sold me was bogus. After asking specific questions about the warranty during the purchase and the the misleading information from the original representative I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!!