Last Wednesday after having my old 330i serviced I happened to stop by the E. Independence Pre-Owned Hendrick's lot. I wasn't really out to buy, just look. I was greeted by a sales associate named Jeff Shinn. He was very friendly, not pushy, & very helpful. He asked what features I liked etc, then we looked at all the the vehicles that fit the description. We went out & found the perfect BMW 328i fully loaded w/more features than I could ever imagine. I am so happy. The customer service was amazing. I couldn't have asked for a better experience! Jhoda (the sales Mngr), Jonathan (credit specialist) & Jeff Shinn are a car buyers "dream team"! They really make you feel like more than just a # & they truly go out of their way to put you into the car you want. From beginning to end it was the best experience I could ask for & I highly recommend them to anyone ; )