I've been coming to this location for as long as I can remember. It seems though over the years it has lost it's edge. Every time I go in they are ALWAYS out of the bagels I want. They are the more expensive bagels but I always have to settle for the cheaper ones. I've voiced my opinion about them always being out all the time but it never seems to change.
On a visit about a month ago, I heard three staff members complaining about the manager of the store. For a good 15 minutes. It was getting so bad that I almost got out of my chair and approached them but I didn't want to cause a scene. It's not professional and quite frankly, a little disheartening.
Maybe one day they will fix the issues they are having but in the meantime, I will continue to support this business for the one or two staff members that do their job and have good customer service.
Update: They have improved quite a lot the last few months. I am not sure if it was staff changes or if they have been reading reviews, but they have improved. Good job guys.