The staff is really awesome and professional. Tiana is my go-to waxer, but I've seen some other members when she was not available. I've never had a bad experience here. I'm always in and out quickly and like the company's slogan, I am happy to strut out after being waxed! If you're new to waxing, they offer some great introductory deals. I was kind of on the fence about waxing at first, but EWC totally sold me on it.