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| - Not gonna lie, I was disappointed when I rolled into Dana park and saw that Paradise is now Panera. Decided I'd give it a shot anyway. The interior of the place has changed, they don't utilize the whole bar, and I couldn't tell if it was just being blocked off or under construction...it made the ordering/cashier area seem more cramped. I was also unsure of how the restaurant actually operates for dine-in customers. I had ordered to go, but unless the several customers behind me were all take out as well, I don't know what everyone was doing. There's only a two-person bench for people to wait on to-go orders, so there was quite a crowd of people standing near the registers and in between the soft drink station waiting for their food, again making it cramped. Also, it was unfortunate that their ice machine wasn't working, they had a large bucket with a scooper...it looked clean but I don't trust everyone else's hands especially since it wasn't a scoop with a long handle.
I thought it was pretty cool how your name appears on a screen to show you if your order is next/being prepared. Probably helps the employees as well, as they probably don't get as many questions on "when's my food coming out"; you see exactly where you are in the mix. Regardless, the woman who was quality checking orders kindly asked me if I saw my name on the screen, and I did, which I appreciate because she was ensuring that I was being taken care of. I came in during a rush and it's good to see someone staying on top of the orders, especially since they seemed to have a few employees in training. Quality checking is so important because there is nothing worse than getting home to find you're missing an item. The same friendly woman (didn't catch her name but she had pretty tattoos ), received my bags of food, and thoroughly checked through them, even moving a few items around to make sure everything matched the ticket.
When I got home with all the food, my other half and I enjoyed the chicken walnut sandwich (delicious) and french onion soup. The French onion soup was tasty, however, I was confused by the cheese sprinkles at the bottom. Looked like I got the the very last crumbs from a bag of shredded cheese, and it looked like American cheese. The mac and cheese - BOMB. On point and so creamy, would highly recommend for a small side or for kids.
Mostly a good experience, perhaps when they are more established in the area and people get over the company switch, this place will get even better with time. 5 stars for customer service.
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