Went in last week as a customer for the first time. I've always known that when it comes to tennis, there's probably not many (if any) stores like this in the valley. My first impression, as is probably everyone's, was how much of a selection they have. Clothing and equipment wise, they have a lot of stuff in stock.
The store was busy, which is a good sign. Though the staff seemed to be busy, we were asked if we needed help, and one of the people working even answered a few questions we had. This person was helpful in helping me pick a good string to do my racket with.
My racket was strung while I waited, which was unexpected. It took about 25 minutes, but it saved me a trip later on that week. I was definitely pleasantly surprised.
I'll keep coming back for some of my needs as I get back into playing tennis. It's got a good "local business" feel, and they seem to not take that lightly or for granted.