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  • CenturyLink is the most dishonest company I have ever dealt with. I was promised a price when agreeing to a new contract. I was then overcharged ($20-50 each time) for 4 months in a row and every month I've had to call in just to hear a brand new lie. I ended up getting a one time credit each time and an empty promise that my bill next month would be finally accurate. Lies! Each month is another overcharge and another excuse/lie. Two days ago I called and was told by agent that "there is nothing I can do for you." Is that what you tell a customer after overcharging and lying??? Then I talked to a supervisor and she said that they have a glitch in the billing system and has been overcharging customers (for many many months) and the issue still has not been fixed and don't know when it will be. How can such a large company not fix a billing glitch in a week vs months on end with no end in sight??????!! I was also told that I would receive a letter explaining the glitch and that I will be credited the overcharge once the issue is fixed. I have ZERO confidence in this company and ZERO confidence they will actually automatically give me the credits without me calling in and listening to more lies. Centurylink should be sued.
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