They say insanity is doing the same thing over and over, and expecting a different result. That statement personifies this Steak 'n Shake location. I've been here multiple times, as I really do love their food and shakes, but the service has been consistently subpar.
Once experience in particular, my girlfriend and I went to dine in. There were maybe 3 other people already seated at the counter but we were never once acknowledged by any staff. The staff chatted with the customers who were already there despite our attempts to get their attention. We waited about 5 minutes and left. Other times we've been there, we've gone through the drive-thru and had to wait upwards of 15-20 minutes to get food or shakes.
It's really unfortunate that the customer service is so poor since I love their food, but I can't justify going back with the outrageous wait times and poor service.