When my wife and I walked in we were blown away. The layout and design of the store is top-notch. That's where my excitement ended.
The friendly-ness of the staff is 50/50, at best. We've gone in there about 5-6 times and a couple of the younger guys are always super-helpful. But wow, the older guy and young lady that work there, I just walk in expecting to be ignored if I see they're the only ones working. I requested a quote on a pricey item and never got a call back. So their competitor got the sale.
As far as the fish go....for spending so much money you'd think the fish would be better. A lot of dead and even more unhealthy looking fish. They turn over a lot of fish so maybe I go in on the wrong days. I'll probably go back but it won't be my first stop, by any means.