| rev:text
| - So I would just like to start off by stating that this business understands how to make their customers happy. I am now a loyal customer to Jimmy and Joe's. And I am really thankful for how accommodating and understanding they were with my situation.
It began with their website. I live in the Ahwatukee area, and I see that another reviewer said that they do not offer online ordering for this area...at least this wasn't true about a month ago when I tried ordering from Jimmy and Joe's for the first time. I ordered two of their specialty pizzas and anticipated their arrival. The delivery guy came at exactly 45 minutes, was friendly and handed over my pizza. Once I sat down and opened the boxes, I realized that the pizzas that I received were not mine! I immediately called the Ahwatukee location I ordered from and the worker said she would call the delivery guy right away to let him know. About 5 minutes later, she calls me back and says that I was the only customer he delivered to. I assured her that this was a mistake because I did not order this (disgusting) pizza! She read off my receipt and I began to get pretty upset at this point because what she was listing off was not what was on the two specialty pizzas I was super excited to eat.
I started cussing saying how f$#@king disgusting the pizza looked, and I think she got the hint that I was not happy. I was hungry, tired and had just spent over $40 on two pizzas I could not eat! Hell yeah I was upset! The worker put me on hold for a few minutes while she told her manager the situation. The manager ended up apologizing for the incident and agreed to send out the delivery guy to pick up the wrong pizzas and to drop off the two pizzas I originally wanted, free of charge. At this point, I really did not care that I had to wait another 45 minutes for my pizza. I was ecstatic that the manager and the worker were so accommodating and really heard me. 45 minutes later, the same delivery guy came to my door, we exchanged pizzas and he apologized. In the end, the pizzas were TOTALLY WORTH IT. You have no idea how disappointed I was going to be if they were just "okay." But they really held up to their name.
So the root of the problem? It turns out that their WEBSITE, at least for the Ahwatukee location, was at fault. What had happened was that because I CHANGED the SIZE of the pizzas (literally from a 14" to a 16"), the website TOOK OFF all the ingredients that made up both of the separate specialty pizzas and added on RANDOM ingredients!! So, without noticing these changes (because honestly, I've never experienced a website having a mind of its own), I accepted the payment and anticipated the pizza's arrival...without knowing the hell I was about to endure.
I'm hoping that by sharing this particular experience, it can prevent a lot of hassle for other people. Also, I think people need to recognize how great their customer service is.
But for your future order, I suggest CALLING them. LOL.
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