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  • This review comes a few months too late, but after reviewing my drafts and realizing I never posted - its long over due but needed! Let me begin by saying I will NEVER EVER come here again! Terrible, terrible service is an extreme understatement. Emilio, the awesome (yes, I'm being sarcastic) pizza chef felt very empowered the evening we were there and demonstrated that by shoving a pizza in my cousin's face after she questioned why it was taking 35 minutes for a pizza and seeing countless people who came after her walk away with their orders. He was confrontational after that and rambled on and on for another 5 minutes before he tossed a pizza in a box and literally rimmed it in her face, mind you she caught this on camera. What followed was even more unbelievable. After a manager was summoned to "fix" the problem, we waited for 30 minutes, gave a thorough explanation of the events to this "manager" when he arrived - all while he retorted with very sarcastic comebacks, then he responded by saying there was nothing he could do or would do because this was the "only pizza chef" he had and wasn't about to lose him. Unbelieveable!! Both the managers that responded to the complaint were RUDE and I could not believe the way they handled things, especially considering my friend attempted to play the video back and they refused to acknowledge what was clearly documented. Because the management refused to do anything, she proceeded to file an incident report with security. It was terrible and the lack of professionalism altogether may have been enough to keep me away from the Flamingo all together. All these months later, I'm still in disbelief. I sure hope F & B stepped up their game and got rid of those 2 clowns!!
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