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| - "4.5 stars for privacy, security, and serenity"
I lucked out in getting a great deal to The Signature- A one bedroom suite for three days at less than $300 including taxes and fees. It was through a third party source but noneless was much much less than their website advertised.
First thing you should know is this IS NOT a hotel/casino. It's a hotel snuggly located in the back of MGM. The hotel is nicely connected (Air Conditioned!!!) via walkway to the MGM so you can get your gambling fix. Each tower has its own, small, hotel guest only pool. With that comes access to the MGM pools and lazy river, you know should you want to catch a case of Hep. Our tower had a starbucks and small bar/lounge area. I liked the gated entry to the hotel and seperate front desk and valet for each tower. It really made coming in and out hassle free*.
We arrived well before the regular check-in time but was allowed to go up to the room in 45 minutes to an hour. No big deal as this gave us an opportunity to meet the rest of our party at MGM. Check-in was painless and took less than 10 mins. A plus in my book and because our time was reserved through an outside service was relieved that they didn't lose our reservation.
Going up the the 25th floor we were impressed by the foremost entrance door and foyer shared with our neighbor to the left. Nice touch for the extra privacy and barricade against any hallway noise.
Our room, located in Tower 1, had nice views of the MGM pools below, the airport in the distance and MGM/south strip. The living room was a nice size, contemporary décor, a sofa bed, dining table, and beautiful built in cabinetry that housed the flat screen TV.
The mini kitchenette came pimped out with high-end appliances like Miele, Sub-Zero and furnishings by Kohler. It also came furnished with a 4-cup coffee machine, dishwasher (soap and sponge included) and blender for an afternoon margarita. The room was geared with just about everything a home chef would need to make meals from the comfort of their own suite; dishes, cups, pots, pans, utensils, knives, cutting boards and serveware. If you weren't in the mood or had the time to cook the hotel also had 24 hour room-service at your disposal.
Our master suite was pretty damn sweet with floor to ceiling windows and views of the east, south and west end. The highlight of the master suite was the quietly motorized TV lift cabinet that sheltered our flat screen TV-my husband's favorite feature. The room had plenty of space and storage offering his and hers closets with security safe.
The bathroom is what completely turned me around from staying anywhere else. While expansive and having an enormous whirpool tub, seperate vanities, his and her sinks, seperate bathroom, all glass shower and extra towels and robe-here's the kicker- It had a hidden washer and dryer. Can you believe it?? Say it with me. A washer and dryer. No more sending out your laundry or coming home with bags of cigarette smoke, alcohol laiden funky smelling clothes. Yes, they also provided single wash detergent soap. I couldn't believe it.
For the most part our stay at The Signature was close to perfect. we didn't have daily housekeeping clean our rooms even though we asked for it electronically and were told our toilettries would be replenished. The one thing that ruined this experience for us was concierge, in particular an extremely bitchy, unhelpful, inconsiderate female employee. If I'm reading all the previous reviews correctly I'm sad to say that she may still be employed here and I've just had a dose of her that I had prayed to avoid during my stay.
We had over $15,000 worth of property locked in our room safe and on the night before check-out showed 'SERVC' prohibiting us from using our code and retrieving our items. Calling concierge she advised us that the hotel could not come up to unlock the safe due to security reasons. What??!
It's apparent I've been staying here for the last two days, checking out tomorrow and you're saying you can't open the safe because you think I'm trying to jack whatever is in there? What in heavens make you think that the property wasn't mine? Bitch please. I want my shit out and will not leave until someone opens this god d*mn safe! After much dispute they sent security up to simply open the safe. It took less than a minute to do so and we were able to get our items. He said if we ever need anything else to call them directly to receive better service. He knew exactly who we had dealt with.
Would I stay here again? Absolutely. Perhaps reserving directly with the hotel next time so that we aren't given the run around about what can or cannot be offered and serviced. Dealing with the soul-less staffer?? I'll just have to take a gamble on. Afterall, it is Vegas.
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