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  • DO NOT TAKE ANYTHING NICE HERE!!!!!!!!!!!! I have used this cleaners through my company Belk for a year. They've ruined one shirt but replaced it. This time, they ruined two comforters from Pottery Barn and took absolutely no responsibility. They used the excuse that the label says dry clean only so it is not their fault. The manager was rude, not helpful or sympathetic. When I went to take my items home because she again refused to replace them or make good; she was rude again, condescending and held onto the items with her hands so that I had to pull them out of her hands with force. She then followed up with a phone call to ask me what I wanted. I said, I had wanted them replaced or a make good. She said 'I thought so, just wanted to confirm' and then hung up. I thought maybe she was going to call back to make good on it, but I never heard from them again. My items were worth $450 and only a few months old. They developed white pills all over it, lost their sheen and looked 100 years old when I got them back. I will never use them again not because they ruined an item but bc they were rude, and took no responsibility for the care of my items.
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