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| - Unfortunately, I would not recommend trusting your car care to this store. I brought in my vehicle for an oil change and state inspection. This store did the classic attempt of upselling unnecessary services while they ignored that my transmission was literally near blowing out, but the real kicker was that once I drove my car down the street it broke down because they forgot to resecure a hose after they checked my air filter. Absolutely unacceptable.
If you want the long version of the story, here it is...Halfway through the day they called with recommend work of a brake fluid change, power steering fluid change and fuel system flush. The total for services was over $500. I have a trusted garage that I take my car to for normal work, but he was unable to service me that day, so I took the recommendations and called to get a counter quote.
My other garage said that the quote was about $350 over what he would charge and he was doubtful that I needed those services. I called back and refused the additional services and scheduled an appointment with my trusted garage.
Upon picking my car up, I drove down Woodlawn and while sitting at the stop light of Woodlawn and Selwyn my car broke down. Would not restart, completely broken down and stuck. I called the store back and told them they needed to come get me back to the shop. Once they arrived, they popped the hood and did something and said I was good to go. We decided to take it back to the shop just to make sure and the car broke down again before we made it back. They reattached the hose they forgot to attach and I received a refund for the oil change service.
I took my car to my trusted garage a few days later and he called me absolutely shocked that they had ignored a massive leak in my transmission and ignore the fact that it was almost completely out of transmission fluid. I guess that upselling me on those smaller $500 services was much more important than pointing out my transmission was about to go. A blown transmission is about $3000 and had I not taken my car back to someone else I would have quickly been looking at a very expensive fix on my car.
In all, the service I received sadly proved that you can not trust the recommended services that are pushed on you from this store...and you may want to ask them to double check their work so you don't end up stranded in the middle of the street, during rush hour.
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