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  • There's nothing more annoying than someone wasting my time. Two things: needed a xzilon touch up as the job was not satisfactory, also my check engine light was on. I had the code checked, and I did my research of how much the part cost and how long it would take to fix it. Easy fix, however I have a warranty - so I brought it in. Dropping the Jeep off, I told the guy exactly what needed fixed, and spoke about the parts and the warranty in detail. Apparently because I am female, they thought they could fuck with me.... They later called, reporting it will be $300 to fix (the part cost $20, and a 20 minute fix). I told him he's out of his fucking mind, this is covered under my warranty and I am not paying that. He continued to ask if I wanted the work done, and I declined as I refuse to pay $300 for a $20 part and easy fix, as well as this is covered under the WARRANTY. At this point, the man told me I needed to pay $97 for the fee of having the code read. This is a FREE SERVICE at any auto parts store - I already had the problem identified. Again, trying to take advantage of a woman at the service dept. I refused to pay for that as well. The guy response was "well then why did you bring the Jeep in!?" Again - because it's covered under my warranty but I guess you're too damn lazy to address the problem appropriately. So, I arrived to pick up my Jeep, opened the door. Theres no odor. The xzilon application is a chemical, in which smells for days. Theres still hair on the seats, items in the Jeep weren't moved or touched. Water marks still on the seats when I did my "repel test" (xzilon is a protectant which repels liquid... if they ever do it correctly). Clearly, they did not address the xzilon at all. Walking back into the service dept, I blatantly asked if they had addressed the xzilon. "Uh, well, yeah. They did." They had absolutely no intention of addressing the xzilon, even after I called them out on the job they didn't do.
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