Oh Tony Roma - what happened?? You used to be one of our very favorites but the last 3 times have been very disappointing and... sorry to say, 3 strikes and you're out. We may try other locations but the NE one will not see us and we're spreading the word. You need to get your act together!!
Our first disappointment was on my birthday visit. first of all a long wait, then my appetizer took so long to arrive that the entree was mere seconds behind and the entree was cold. We complained and they didn't charge for the appetizer so we were appeased. Visit #2 - again a long wait, cold ribs... I complained on the website but heard nothing back.
But this last visit really hit all the wrong notes. There were 4 adults at the table. None of t he entrees were hot!!! Diner #1 began with cold coffee; diner #2 asked for a baked potato with butter only and was served a lukewarm, fully dressed potato alongside warm ribs; diner #3 ordered deluxe mac'n'cheese and had never eaten anything so salty! (and shouldn't have eaten it!) That was served with warm 1/4 chicken; diner #4 picked out 1/2 of the lettuce from a salad because it was brown and wilted. She complained and but nothing was done... Her sandwich was much more focaccia than filling. She was also served the mac'n'cheese but couldn't eat it... Even the free birthday meal won't be bringing us back. So sad about that...