Once we got seated our server Brittni was right over and took our drink order. Came back to take our food order once drinks came out. BUT NEVER PUT OUR ORDER IN!! We waited OVER an hour before she notice that we still had not received our food. In actuality she never noticed as she was to busy being a chatter box with someone she new across from us. Never came over to see how we were doing until the people she was chatting with were leaving. Came over to us and apologized as she said our food ticket was never entered....hmmmm I wonder why? Said the manager would be over to talk to me. Well, the manager came over about 10 minutes later with our food. DIDNT INTRODUCE himself as a manager. Just came out gave us our food.....as a manager I would have expected A LOT more ESPECIALLY when a paying customer waited over an hour for food. I did not walk out as I had my son with me who had begged for red robin. I didn't enjoy my food and my son noticed I was furious that he didnt enjoy his either. I was done. Ate half my burger and pulled my card out to check out. What's hilarious was the "manager discount " that I received which just topped it off. I will NEVER go to this Red Robin location.