This review is because they make it impossible to get in touch with them. I don't even know why I still use Apple products when I'm constantly running into problems & dealing with their crap. I just stayed on the phone for 14 minutes and 18 seconds trying to call the store. But you can't call the store. Actually you can't even call a human being. It's ALL computerized and their programs are literally stupid. I JUST WANNA SPEAK TO A HUMAN BEING TO TELL THEM ONE SIMPLE THING. But instead I stayed on the phone for 14 minutes until finally I spoke to an illiterate human being that I had to repeat my name 3 times and spell it out for him another 5 times before we could finally connect to the store.... and then the store disconnects the call :)