I'm so disappointed in this water company. I have been going there for years. I bought all my bottles and alkaline water from them. I just bought a 2 2/1 gallon BPA water bottle from them, and it cracked right at the spout so after i paid $6 for my water they refused to give me a new one...So now I go to the water place on Sahara and Fort Apache and they only charge $1 a gallon for Alkaline water. And they were nice enough to trade in my cracked bottle. Now that's customer service. So disappointed cause i referred so many people to the one on Westcliff. Support the company's that appreciate your business.