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| - Generally it's justifiable for a company to be overpriced IF its customer service/products are a higher quality than its competitors. I don't go to Vons very often (its location is inconvenient), but the e-coupon for $3.99 deli turkey was enough inducement for me to give them another chance & make the trek over to the Twain store. Tonight's "stellar" example of customer service is why I won't be going back for a good long time.
I waited through Ty's line (long lines, only 2 registers open) only to be told the computer wasn't picking up my account correctly (supposedly my phone number was invalid), so my transaction was suspended. Joan, nice helpful sort of woman, brought me to the customer e-coupon computers to see what was going on- my account came up just fine under my phone number, and she made sure the e-coupon was there. Then she brought me back to Ty, who made me wait for her to help ALL the OTHER customers in her line FIRST. Then AFTER she'd finished with them, she turned to another cashier- Wendy (who was getting back from a break?), passed her my transaction hold slip, and asked HER to ring me up. Wendy brought me to a 2nd register where manager Debbie was ringing up a line of customers. We waited for Debbie to finish her ENTIRE line & then Wendy got on her register, brought up my transaction & told me that THE COMPUTER WASN'T PICKING UP MY ACCOUNT CORRECTLY, so my transaction was put on hold AGAIN & I was sent back to the computers with Joan. There were 2 guys using 1 of the 2 computers there & instead of going back into my account to fix the problem on the available computer, Joan chose to sit with them & help them (I suspect she didn't know what else to do to help me & so she was avoiding trying to do what she didn't know how to do). Finally I went back on my own to Wendy & asked if there wasn't another way to do this. Manager Debbie came over & overwrote the transaction (so I did FINALLY get the meat at the right price, which is the ONLY reason it could possibly deserve a star). It was 6:44 when Ty put my transaction on hold the 1st time, but by the time I FINALLY got OUT OF Vons, IT WAS 7:17!!! Since I was picking up my boyfriend from work & didn't have time to make it home after my HALF HOUR+ WAIT & drop off the turkey (& chicken) I was forced to watch as $70 worth of meat ROTTED for almost TWO HOURS. Vons- FAIL!!!
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