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  • At first I was excited for my mothers admission to the center at arrowhead because it's a beautiful facility. After a few days I saw my mothers attitude decline. When I questioned her as to what was going on she said "the staff have been rude and negligent to her". Ignoring her call light and when they finally entered the room she was treated as an inconvenience. I tried hard to get ahold of the facility administrator. He failed to call me back for several days. I finally ran into him in the lobby as I waited for him to surface. He listened to my concerns and said he would investigate and call me back in a day or so. He never did and dodged me in the hallways a few times to prevent having to have another conversation. His name is Brett and should be ashamed of himself. I am reaching out the the nursing board regarding this matter. I highly do not recommend you bring anyone to this facility. Do not let the fresh coat of paint fool you.
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