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  • UPDATE 5/1/14: I see where someone from Hilton made a response to my post but interesting enough, no one was able to give me any feedback or a return call on the investigation into my missing item when I called their insurance provider (Sedwick) and emailed their lost prevention person (Caleb R). I finally got a generic letter in the mail today basically saying SCREW YOU--NOT OUR PROBLEM. So much for good Hilton Honors Customer Service - NOT!!!! Needless to say once I replace the laptop I will be seeking to invest/purchase timeshare property with another organization and NOT Hilton!!! I thought the LVH (formerly Las Vegas Hilton) was the only bad seed int he bunch but now I think the entire chain is corrupt. This review is regarding the housekeeping staff..... BEWARE-- they are thieves. Laptop was left in room upon checkout but when I called the security/lost & found department there was no record of the cleaning crew turning it in -- which is standard procedure at any business. Nice rooms but be careful of your valuables being left out.
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