I have been here a number of times since a few friends of mine and I live close by. Every single time I have been here it was difficult to get some help. I was willing to give it one more try. I went in at 10:30 am on Oct. 31st and I knew exactly what I wanted since I browsed the web and did my homework. I was excited to get my first apple laptop and when I went in I spotted the laptop I wanted. I stood next to it waiting and looking around for an employee. I saw a few just standing around and they never approached me. A guy in a tie walked by and I asked if he worked there. He said no but I can tell you everything you need to know about the laptops. He shared his knowledge but still no one. I asked an employee (with a blue shirt) if there was anyone that can help me and he said he would grab someone, but still I waited and nothing. The knowledgable customer approached me again and suggested I go online at apple.com to purchase my laptop since the employees are lazy at that best buy. He further stated that the customer service with apple was great at answering all questions and were extremely informative. I won't be going to this best buy again. I was really trying not to shop on line since I want people to stay employed so I always try to use a live person to make my purchases. These employees obviously don't care about their job though.