I work nearby so when I'm in the mood for a bagel and an iced tea, I pull into this Dunkin location, but time after time my order was wrong. Every time, I'd ask myself the same question, "WHHHHYYYY DO YOU KEEP COMING HERE".
I've brought my issues to the attention of the manager who was always super friendly and you could tell he didn't stand behind his incompetent workers (my words, not his).
So I stopped coming. I've only been here 3 times in the past few months and I'm happy to say, I haven't had one single order wrong. I think 3 times in a row is enough to change my review and admit maybe they got their ducks in a row now.
Kudos to you for making some positive changes, maybe I'll stop in for some Iced Tea (and a bagel) a little more often now.