I went in the other day just to grab a beer and a snack while the game was on. They brought my snack size wings and I had to wait about 5 minutes to even get silverware. No biggie. I get my check and give the 'captain' my ATM card. When he brings back the slip, the amount was $22 not the $16 I originally saw. I asked him if he could show me the original check because the amount seemed too high. He hands over the check which was all crumpled up. I told him that wasn't even mine. He asks for my card back. I was thinking they would issue a credit for the $6 or so they over charged me. Nope. The original $22 was voided and $16 was charged. No one bothered to tell me that is how they were going to handle the situation. He explains it will take a few days depending on the bank for me to get my money back. How does this help the customer? I was polite about it and still gave a tip though I was upset about it.
A day later, I check online and they actually slid my card three times: $16, $16 and $22. This all for a snack sized wings and a beer. No one ever mentioned that they slid it three times. If you are going to illegially authorize $54 instead of the $16 I agreed to, it may be nice to mention that.
I call and ask to speak with a Manager. He made it clear that it was my bank who was causing the delay. He didn't seem to understand that you don't just keep sliding someone's card since the funds are held. He didn't offer to comp anything and didn't even seem to understand why I was upset. He just said if the bank doesn't clear out the 3rd charge (since I only got a void receipt for one) that he would take care of it.
Will I be going back? Ummmmmm....no.