The provider was contracted by Frigidaire to perform extended warranty repairs. The provider failed to perform the services because as a customer I complained to Frigidaire about Appliance Express responsiveness.
Our Frigidaire stopped working due to a electronic control board issue with error codes "SY CF". Upon calling the extended warranty department at Frigidaire they stated to call their service contractor Appliance Express. Upon contacting Appliance Express I was put on hold several times for extended periods and never got to speak with anyone. The last call rolled into a "we are closed" voice mail. I called again the next morning and the gentlemen who answered the phone was unprofessional. He became upset because I called several times and stated to me "call Frigidaire and tell them I am refusing your work order due to personality conflict" and hung up. Frigidaire could not find another contracted service vendor to come out for another 3 days.