I scheduled a move-in cleaning with the owner the day before we needed it done. I appreciated her getting back to me so quickly and her willingness to fit me into their schedule. That was about the extent of any positive experience I had with them.
I was given an arrival time of 2-3 pm. At 3, the owner contacted me saying the girls were running about half an hour late...no big deal. At 4:15, no one had come yet. I was then called by the crew saying they had run out of gas and would have to reschedule. I said that would not be possible because the reason I needed the cleaning done that day was because we were moving in the following day. They said they would try to get on the road and figure something out. At 6 pm they finally arrived. The girls were very sweet but on top of everything that had happened, I was expecting a thorough cleaning. They did a great job on the bathrooms but I felt everything else was either brushed over or not noticed at all. One reason we needed cleaning was because the previous tenants had a dog with very long hair. At the end of our cleaning, there was still hair and dirt on the "mopped" kitchen floor, the inside of the fridge, freezer and cabinets had not been touched. I don't know if my experience was a fluke but it added a lot of anxiety to an already stressful week. My husband and I have spent the last three days cleaning what should have already been a clean townhouse. I still ended up paying what I would have if the correct appointment time had been kept and at the end of all of it, I received an e-mail saying if I did a Yelp review I would receive $20 off my next appointment. So here I am, writing my review. Although I do not anticipate using my discount because I will not be using this company again.