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| - Moving to this area recently, I decided to try Osaka on Lake Mead last Friday. I noticed an advertised happy hour special, so I thought it would be a good deal to take my two sons for an early sushi dinner. I was very wrong. My family and I will not return to this business due to the following:
1) The short haired brunnette waitress/server who seated us was inattentive and somewhat surely in her demeanor. In fact durin our experience another party was seated at the sushi bar and after some dialogue (could not hear it) and some negative body language she was exihibiting, the party of three left abruptly.
2) The short haired brunette server/waitress was not concerned with our drinks or refills and we went long periods waiting for refills or even for her to ask if we needed anything.
3)The short haired waitress/server did not at any point offer any incentives nor suggestions for special food prices or kitchen specialties. She never asked us if we wanted anything from the kitchen, she never asked us if we were satisfied or needed anything else.
4) We waited at least 15 minutes total after our places were cleared of used dishes, to recieve our check, and then have the check serviced and change returned...
5) for three people, one order of sake and two ice teas, two colas and sushi (of any kind) the bill was $120!!! -- during a "happy hour" and being the only people during this time @3:30pm this is a ridiculous price. No one offered to give us a deal, encourage a special or make recoomendations for a better pricing for our visit.
6) The two sushi chefs were not busy, but were also less than attentive and we frequently had to call him (only one was paying attention or greeted us) over to continue ordering rolls.
7) The 8-10 dollar rolls contained only four pieces compared to everywhere else (in the valley) that have eight piece rolls. The presentation of the "specialty rolls" was plain and unremarkable. The fish was of adequate freshness and taste, but that was undershadowed by the overall experience.
As you can see I numbered the complaints and I consider this order of importance as the server/waitress was the first and most disappointing impression upon your establishment. Frankly, for a business to steeped in the upity "Summerlin" area of Las Vegas, I am saddened to report I get better service, better prices and no less important, a better quality food product in North Las Vegas establishments.
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