| rev:text
| - Well, I'll start with the positives. The place looks great. It is well spaced out and the decor is interesting, without being distracting. The food was tasty, though pricey. Our meal for 6 people was $400, which included wine and 2 appetizers.
Here is the down-side, and it's a big one. Someone in my party ordered the rotisserie chicken, which apparently tasted great. However, this person became violently ill later that night (symptoms started about 6 hrs after eating). I will spare you some of the details, but after having passed out, an ambulance was needed to take a trip to the hospital. The paramedics and the doctor in the ER all suggested that it was most likely a result of the chicken dinner from The Nash, as the incident occurred within the suggested time guidelines for salmonella food poisoning (6-72 hrs after ingestion). They also noted that it was the only different meal the ill person had eaten within the previous 3 days and no one else was sick.
I understand these things happen sometimes, in spite of any food safety precautions being taken. Although it is impossible to say for certain that the illness was from the chicken at The Nash, it is the most likely the scenario according to medical professionals. The next day we contacted The Nash after to let them know what happened, in case there were other cases or perhaps they like to keep track of these things. The 2 times we phoned no one answered so we emailed the guest relations staff member listed on their website. They did not respond for 4 days but when we finally got a hold of the manager on the phone he was familiar with our email, showing that they read it but chose not to respond. 30 mins after the phone call they did respond to the email where they essentially told us no comment and directed us to call Alberta Health Services. We specifically said in our email (and on the phone) that we don't want anything. We didn't even expect a complimentary meal. We asked for nothing.
They referred us to a health inspector, even though we never mentioned a desire to report this incident to AHS. When the person who was ill was contacted by AHS they ended the conversation feeling as though the only goal of the inspector was to convince her that the food poisoning could not possibly have come from The Nash, as they haven't had problems before. Does that mean they can't ever have problems? They even asked if we'd been cleaning any out any RV sewage containers lately, which no, we don't have an RV. Even though several different medical professionals gave the opinion that the chicken was the most likely and reasonable cause, the health inspector was very aggressive about why that couldn't be possible. We'll stick with what actual medical professionals told us. We weren't trying to report The Nash and it was not our motivation to bring it to a health inspector and to be honest I wouldn't bother reporting anything to a health inspector again after this experience with them. We just wanted to keep The Nash informed, in case they actually cared about customers' dining experiences. That was our mistake, though, as I certainly don't feel like they care about our well-being. They have not contacted us since, even though they said they would if we called AHS.
So...advice to The Nash: Just say, "Sorry to hear. Thanks for letting us know. We will look into it." If they'd done that, we would have said, "You're welcome." and that would have been the end of it. In the end, they showed essentially zero empathy and demonstrated a level of customer service that I consider below a typical fast food chain restaurant. They were rude, pretentious, defensive, and no one from our party will ever go back. I advise you to not go here either if those things are important to you.
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