For all of the technology, polish and inherently intriguing aspect of American organized crime, I was profoundly disappointed with how little the museum engaged me.
Everything just felt hollow and disconnected. The information was there, but arranged in ways that didn't create a narrative. Some of the most interesting facts I got came from clicking on little plate icons in an oddly presented touchscreen section that likened each city to a meal and the country as a dinner table (or something like that). But the biggest and most eye catching items didn't give me any kind of new and robust understanding of history. The multimedia courtroom space was lovely but the actor portrayals weren't. The enormous "crime in Las Vegas" connection screen was more confusing than anything else. And the section dedicated to mob movies was clearly more of a tourist draw than anything of substance.
I get that museums have to walk a balance between drumming up business and providing actual content. But I think that The Mob Museum skewed way too far into glamorizing crime for sake of ticket sales and avoided the "what did we learn about the world through the lens of this museum" question far too much.