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| - 10/16/2017
Yelp Review
Hooters
455 N 3rd St #190
Phoenix, AZ 85004
I have always been a huge fan of Hooters wings, their drinks, and of course their fun exciting atmosphere. After a long day at work, my boyfriend and I went to grab our favorite wings, sliders, and refreshments. It was about 9 at night, the game just went off, so the restaurant was starting to calm down. So as my boyfriend and I walk into Hooters, we had to wait for about 10 minutes just to be seated, several employees pranced passed us, while not one even said a word to us. So eventually I just said ,let's seat ourselves.
Now I am a firm believer that if a place of business does not greet you within the first 90 seconds then your business is unwanted.But since I had a long day at work, I was not in the mood to deal with the downtown traffic or find a new place to eat. So as soon as we seated ourselves , a girl came rushing out saying "you usually have to wait and be seated by someone, your not suppose to seat yourself" in a very negative tone. Then she walked away, and turned back and said "I guess I'll find someone to service you". 20 minutes went by, and no one has bothered to serve us. No water, a hello, or how are you doing this evening. My boyfriend became angry and whistled to the waiter at the table behind us outside on the patio, and asked for two glasses of water with lemon. She came back and brought two cups of water, without lemon. I asked the waiter for lemon and she never came back. Another 10 minutes went by , so we have been sitting outside for about 30 minutes without being served or greeted properly.
A girl finally came, and asked us for our drink order, then we both replied we just want food. As we ordered our food, the waiter was very rude, and was constantly rolling her eyes. After she went to put the order in, she came back in 4 minutes and handed my boyfriend and I our bill. Before even receiving our food. We instantly felt we were getting racially profiled, and treated unfairly because we looked young.So I instantly asked to speak with the manger. While waiting I got up, and asked every table surrounding us , did your waiter make you pre pay before receiving your meal? Every table responded with a no, and became frustrated because they saw how bad we were getting treated. So the manager walks out and I asked him, so is this your protocol for having customers pre pay before receiving their meal, because everyone around us did not have to prepay for their meals. He replied" this is a new policy in place, please forgive me and my team because this is fairly new". I said well sir, where is this written down at since this is your new policy? He responded it was just put in place last week, so the marketing material has not been sent in. I said well sir, then how is a rule going to be put in place if you have no formal documentation. He responded saying, well once it gets here I could email it. I instantly became angry because although this may be a "policy" then you should make sure you and your team should follow through, and treat every customer equal. He said I apologize could I get you something to drink, on the house.
I am not sure why he asked because we already paid for our food and drinks, so what could you offer us in exchange for the poor service. So our food came out and we took it to go. Once we got home, there was no dressing for the wings, we ordered all flats and got a mixture of all types of wings, our sliders did not have the proper toppings, and we were given fries instead of a salad as the side.
Our experience, was definitely horrible, I would not recommend going to the Hooters on 455 N 3rd St #190, Phoenix, AZ 85004. The service is horrible, the employees are rude, and the manager has horrible customer service skills. They are in desperate need of a customer service training. DO NOT GO THERE. TAKE YOUR SERVICE SOMEWHERE ELSE. I spent way too much money on food that was worth $5 or less. I would give them 1 star out of 5, just because the lemonade was very refreshing.
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