| rev:text
| - It used to be fun. They used to offer good deals to players. The buffet used to be consistently good and moderately priced. Now, the buffet has become far too expensive for the offerings which are now frequently cold food, old food, bad food. It is no longer better than others in its class and the price is ridiculous. Worse, the service has gotten so inferior that, even as a local who has visited many times and even brought visitors from out of town, may never put anyone through it again. My parents are 80 years old. The buffet was noticeably empty for prime dinner time during Christmas week. There were literally dozens of table empty. My parents both have issues with walking. The very young and rude staff tried to seat them about as far away from the buffet as you can get. We politely asked to be moved closer. The answer was no... that they did not have a server for tables closer and they would not bend on that. The rotation of servers ... and keep in mind this is a buffet where servers only provide soft drinks and clear plates... could not be compromised to serve customers. Another server, seeing the stupidity of this scene, came over and said "of course you can sit closer" and she seated us in a more reasonable location (the other host of whatever she was said we could wait 20-30 minutes for a table even though dozens were unoccupied and LITERALLY no one was in line behind or ahead of us when we came in). After the server sat us and assured us it was really no big deal for her to venture one table out of her "zone" to serve 80 year old customers with issues walking... fine right.... another very young Hispanic woman comes over to the table and adds insult to injury... she starts scolding us for sitting there and even when we told her the server put us here she continued to scold us - in the future this will not happen again and you should not have been seated here and on and on and on... assuming that NEXT TIME we came in she would MAKE SURE we did NOT get good service but that we be PUNISHED for breaking the rules and apparently inciting the server to break the rules. She went on and on and when my father tried to speak, she cut him off and scolded him.... I told her, finally, to get away from the table now before I called security. ONLY THEN did she back off.
The food was adequate but it was far too expensive at over 20 bucks a pop to only be adequate. I can get that somewhere else for less than half the price. The point system for players is extremely inferior to the stations. The shrimp scampi was featured and supposedly one of two reasons for the high cost ...it is the exact same inferior shrimp they serve as peel and eat.... no flavor, small, not good and in short supply. The second "feature" is the prime rib which was not spectacular.
I used to really like this place but over the past FOUR months or so it has deteriorated so quickly that I have to wonder if someone is intentionally driving it out of business. Never have I heard so many customers complain about so many issues from the inflated buffet prices to the service to the fact that employees have really taken to hassling people for any reason at all. I have not repeatedly seen bartenders ask patrons to move from seats at machines where they have sunk hundreds of dollars because they stopped playing for a few minutes to talk to a friend or whatever... and when NO ONE IS LEGITIMATELY even there waiting to play a machine.
I don't know if there was some regime change but whoever is training the employees apparently wants to offend and alienate as many people as possible. I wrote to the management and I completed a survey both telling them that the service in particular is getting so bad it actually feels HOSTILE in there. The response was "sorry you had a bad experience. come back and try again."
For everyone who also liked the Orleans... do not be surprised to find it has changed and you too may be assaulted by an employee who has apparently been trained to be unpleasant, rigid and offensive.
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