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| - This place is super cool. Adults can play too and I would recommend doing so it you have younger kids. We unfortunately wound up with an injured kid. It was not the fault of the establishment and was entirely a self-inflicted injury but I do have to mention that it happened.
Upon walking in, it's a zoo. No, it's a circus. There are kids everywhere, running around and pretty minimal seating if all those children were accompanied by their parents. The "Lifeguard" staff as they call them, are certainly visible however, after our visit it is evident that the ratio appears to be one zillion to one. I will come back to this point.
We were keeping a pretty close eye on our younger ones (7 & 9), from a bench near the café area. The two girls were playing up in the parkour area when the injury occurred. The 7 year old decided to slide down one of the larger walls which resulted in her knocking her teeth against her knee and knocking them inward (she later had 3 teeth pulled at the hospital). Immediately following the injury the "Man" (my man) carried her out to the front desk. No "Lifeguard" seemed to even notice there was an injured kid anywhere.
Granted I do understand these front desk employees don't know the kid and so there was no idea as to what type of damage had occurred, as she was bleeding profusely from the mouth. "The Man" requested a first aid kit or something anything to help and was told they didn't have one? They then brought some paper towels over for him? I remained in the play area to monitor the other 4 kids that we had with us. I do know that the Fire Department arrived to assist eventually and that the "Man" was unimpressed with their protocol. He did mention the manager was very friendly though seemed unprepared for evident possibility for injuries.
As I sat on the bench I had an opportunity to watch the staff. Mind you, this was my first visit and the situation had me pay closer attention to some minor things. It took a while for the staff member standing in the corner to notice blood on the mat; the minute he did notice it, he did a very good job of trying to keeping it unexposed from others while he waited for someone to bring him something to sanitize the spot with. Which meant, even though there was a girl bleeding at the front, no one came by immediately to assess whether or not there was any blood anywhere else.
As time progressed, two of the employees eventually ended up buddying up with one another and seemed a little more interested in their personal conversation than monitoring the general area. One of the kids in the group I was supervising was behaving in a manner that made me speak up, not the "Lifeguard". Hmmmm. Stacking those blocks on top of each other and proceeding to climb on them near the outside perimeter seemed like a terrible idea. I was the one who spoke up, not the staff. A ration of one zillion to 1, no one asked kids not to pile up under mats or to place mats on one another. I witnessed this a few things and times where one would think a trained staff would inform kids of appropriate play. A little while later, a little girl approached the staff with a bloody nose, dripping down her arm. What was she given? She was given a paper towel and a seat. I wonder if her blood dripped on the way to the employee? I'll never know.
Now, don't think I'm bashing on KTR because I most certainly am not. As I said in the beginning it's a very cool place with an awesome concept. However, to not have a basic First Aid kit seems a bit insane to me. Granted I do understand that waivers are signed and no one wants to be liable etc etc but First Aid kits are pretty standard in most establishments. If there is a First Aid kit on hand, perhaps the staff should be educated on where it is and how to ensure that it is appropriately stocked.
It is a bit pricey if one is paying an hourly rate, though additional time is slightly discounted. We arrived at an awkward time and were given a little bit of additional time at no cost because of this and that was a very kind gesture of the ladies checking us in. Bring gear if you plan on letting your kid play in the skate park area, though they do have helmets available for rent my son was disgusted by how wet his was when he put it on. I would also suggest knee, elbow and wrist guards depending on the comfort level of the rider. They also offer a number classes and I'm curious to see how those are run because they really do have a cool thing going on at KTR.
I will definitely be back with the kid at some point. I will definitely stay with the kid to keep an eye out since it is my responsibility. It's just one of those at your own risk types of places. They also have an area specifically for the little tykes as well which is nice so they don't get mowed over by the animals running a muck.
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