This hotel exceeded our expectations when we were disappointed in our first two rooms. They moved us to a 3rd and took care of us. Bell hop to magmt. And front desk Ariel I think was 1st class....
I won't stay anywhere else now
Speakers blown but that is minor in a suite like this and a fridge would be nice for insulin so I had to break the cooler rule but we don't drink so don't worry... thanks everyone for making my fiance ' s birthday a hit... my son is jealous over at PH.
Oh and club manager at front desk treated me great even though I look rough. Diabetic issues ugh!
Stayed again this past September and had the same bell hop Marc who helped us out in so many ways, he went above and beyond for us and couldn't believe I remembered so much about him- he's a great guy- he called to make sure everything was good -
We've decided to stay at other places next time. We just weren't happy with our stay. The prices are incredibly high- we had to leave early and our room sat empty the last night. We won't even ask again for a refund. It's pointless. We were charged 86.00 for 3 drinks at the pool bar - they lost my robe last time and never got it back to me or offered any apology. The upgrade was ok but I never said we had sewage back up and grime coming out of the jets in our tub even after we complained to housekeeping- the blue October show was amazing (both) of them.
Shannon in reservations helped me switch my reservation since my friend Ms. Trout couldn't show up due to a family tragedy- it only took 6 hours on the phone ( literally) and everyone passing me around to get it done but I'm pleased with the service. Just clean your rooms better please
Thank you Marc and Shannon