First I would like to start by saying I have dined at Bonefish grill twice. My first experience I was pleased with so I returned again. If I could give this restaurant zero stars I would.
I ordered crab stuffed shrimp which was on their specials menu. The specials menu was not divided into courses (appetizers, entrees, etc), it just listed each dish out. At the very bottom it stated all entrees came with two sides. I was very excited for my meal and even when the meal arrived it was very tasty. Are you ready for the icing on the cake?
When my bill arrived I was surprised by the total because the price on the bill was not the same price listed on the specials menu. Let me just say I don't ever let prices steer me away from a meal. If the meal is worth it and I'm not blindsided the price doesn't matter. I questioned my waitress because I wanted to make sure I didn't miss something. She seemed annoyed by me questioning her and her response was the price listed on the specials menu is an appetizer price. How was I supposed to know that when at the very bottom of the menu it stated "All entrees come with two sides". Talk about misleading.
I went home and wrote to the corporate office to discuss my experience. Only because misleading menus lead to very unhappy customers and they should be aware of that. It said I would be contacted ASAP. An entire week goes by and I heard nothing, so I sent another message. It wasn't until that time that I was contacted by one of the local managers. I was given the apologies and I hope you will dine with us again speech that ended with I want to send you something in the mail. So I rambled off my address and waited for that something. It's been over 2 months and that something never arrived (not that it matters). My point in this whole review is, it's clear the customer service at Bonefish grill is terrible and I will never be returning. Thank goodness for Pinterest now I can make my own bang bang shrimp!