Normally you'd think if you purchase a luxury vehicle you'd be treated well and not like a number. Scheduled service and was told they didn't have a loaner vehicle so it would be just over 2 weeks out. I waited because I need a loaner. Received a call today confirming my appointment for tomorrow and was told my request for a loaner was never put in and the person who took down the appointment is only part time employee and doesn't always know how to schedule loaners (which is funny because I waited on hold for 5 minutes while she initially checked with the service adviser to make sure there would be one there ready). Comedy of errors and you can only talk to a receptionist. Very frustrating.