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  • Customer service is a fine art. This place needs a little attention. I'm always a little reluctant to leave a review that includes negative feedback. What business owner wants to read that? However, it's from honest feedback we can take a close look and make corrections when needed. Almost none of the huge array of deserts were labeled. A big chocolate covered ball could contain anything. While it looks pretty. I have no idea what I am getting. Please label the deserts. If you cannot label the deserts, have someone at that area of the counter to tell me what they are and help me make a selection. I had to wait until I got to the register (away from the deserts) to ask what the items were, all with people waiting in line behind me. Who wants to be the person holding up the show? My chocolate croissant tasted faintly of meat. I am a vegetarian so that made it even more unwelcome. Some may actually like chocolate and turkey. :-) Finally, when I went up to buy another item, I waited a long time before anyone helped me. I was the only person waiting. The counter staff were busy making sandwiches. No problem there, but I was not acknowledged for quite some time. I'd rather get my order taken quickly so I may sit and enjoy myself than stand there for 3 or 4 minutes while a person makes a sandwich. Its interesting because as I stood there, I noticed how nicely the drop shadow of their logo was painted on the wall. They have the details right in many way. Its wild how so much work can go into a place and yet my perception diminishes over such small things as waiting an extra 60 seconds, but it does. The egg & cheese croissant was mighty fine. My latte had no froth and was basically milk and espresso. Not so great. In short, please: Keep up the great work on the egg & cheese croissant. Excellent! Make it easier to choose a desert. Pay attention to my order. (Simple mistake... it was QUICKLY and kindly corrected.) Get a solid latte going. Minimize my wait and/or make me feel like you care that I am waiting. Don't wipe down the counter and arrange stuff while I stand there unattended to. Best wishes.
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