I'm not quite sure why it's been so difficult to work with the people at Independent Electric. The Control4 system they installed has never really worked well. Their service people miss commitments. Their office has pretty limited hours and so it's hard to communicate with them. Lots of voicemail messages. And when the service people do come they can't seem to get the system running correctly. So after a year of trying to make it work, I finally gave up and decided to start over with another company.