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  • Earlier this evening, I placed an order through grub hub for an 18 inch pepperoni pizza, And the beer batter combo. Online, with grub hub, It gave me the option to have the combo be only cheese sticks, which I selected. I placed the order, and proceeded to wait for my order to arrive. After nearly an hour, my food did arrive. I paid for my order in cash, took it inside, and set it down. I had to finish a phone call, about 5 minutes or so. Once I finished, I opened my food. ALL of it was cold. The pizza, and the beer battered combo. AND my combo was the actual combo, and not just cheese sticks. I was rather upset at this point. So after contacting grub hub, I was told by them to call and speak to the manager Patrick. They told me he would be willing to compensate me for the issue. I thanked them, and called immediately. Patrick proceeded to make me feel like I was a moron for placing my order how I did. He kept interrupting me, and telling me that I shouldn't have ordered the combo, and that there were other ways to order, not listening when I told him my reason for doing so was because it gave me the option to only do one item instead of three. He then proceeded to blame grub hub, for not updating their menu on their end, saying they had sent it in to them repeatedly. THEN he asked what time I placed my order, and proceeded to tell me it wasn't their fault my food was cold, because he only had two drivers working and it was football night, and i should have expected it to be cold essentially. At this point, I was greatly insulted and upset, and he proceeded to say all he was willing to do was offer a 10 dollar credit to my account. All he was WILLING to do. Then he threw out all the last remaining good will I had, by explaining multiple times as if I was a child or mentally challenged, that I can't order online if I want to use the credit. That I have to call the store. Do I understand him? Call the store. Don't order online. About 3 times he said this. This is NOT what I would call a good customer service experience. I'd go so far as to say this is one of the rudest/worst customer service experiences I've had to date.
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