I will be honest they are slow and have been since day one. Now that thats out of the way the food is the best chinese food I have found in Arizona. This may confuse allot of people so I should mention I spent two years living in taiwan so I may be slightly biased. If you want chinese food that isn't changed to make white people happy this is the place to go. Also if you like this I also recommend Lolly Cup at warner and Alma School (NW corner) Better drinks but a much smaller menu.