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| - I went to swish today with my family for an all you can eat lunch. We have gone to swish a few times in the past, and thought it was a great idea for a nice family outing. Well... I was wrong. We ordered 2 rib-eye AYCE with a few ala carte items. The rib-eye meat texture seemed to be really tough and almost gamey tasting (no I didn't over cook it.) It almost tasted like teriyaki beef jerky... The flavor and consistency just wasn't quiet right! Might've been because their meat is always frozen? Not sure if maybe the meat had freezer burn or was old? Unfortunately, this wasn't the only problem. When I was eating my udon noodles, I noticed a big black BUG mixed in the noodles. When I told the waiter, he was apologetic and ran to the kitchen. After a couple minutes, he came back with a "New" bowl of the noodles. The udon was wet and had water at the bottom of the bowl, like they washed the noodles and gave it back to me! Again, I didn't make a big deal... but told the waiter nicely and quietly (didn't want to disturb other customers) that I was no longer interested in eating the food. When it was time to pay the bill, he said... since you ate some of the food, you will have to still pay for the food, and we will take off $5.00 because the Bug! Lol... sorry but I'm not paying for something that I didn't finish, nor am I paying for food that had a bug in it... especially since its not my fault. The waiter ran back to the kitchen when I asked for the manager. He came back minutes later and said "the manager is too busy, and won't he able to talk to you for a few hours." I previously didn't want to get loud due to other customers in the restaurant, but I sternly showed him the water in the bowl and told him they clearly washed the noodles with the bug and gave it ba k to me (which he disnt deny) I then told him I would pay for everything we ate, but I refused to pay for food that I did not eat... DUE TO A BUG! After going back and forth for few minutes, he said he could give another discount, but the manager said "I had to pay, for what I already ate". At the end... I ended up paying for everything but the one AYCE, because I refused to pay for my meal. This place is a joke... and does not care about making things right. Not to mention, if they had a bug in the noodles, I can only imagine what the veggies and kitchen might have! Quality of food sucks, it's dirty (clearly), and they don't care about customer service... I will never go here again! This place made me feel like I was wrong for not wanting to pay for a meal that I no longer wanted to eat because of a BUG. I was still going to pay for the rest of the food, even though my family lost their appetite as well. There are Way too many good resrurants that care about customer service and better quality of food! NEVER AGAIN!!!
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